Returns and Exchange Policy

At Dorada Jewellery, we are committed to delivering high-quality products and ensuring a smooth shopping experience for all our customers. Please review our return and exchange policy below:

Items Purchased on Sale

Products purchased during a sale are not eligible for return, exchange, or store credit under any circumstances.

Returns

We do not accept returns for items purchased from our store. However, we do offer exchanges or replacements, subject to the conditions below.

Damaged Items

In the unlikely event that you receive a damaged item, we are here to help. Please follow the steps below:

  1. Contact us at info@doradajewellery.in within 48 hours of receiving the item.

  2. Include the following in your email:

    • Your full name

    • Order number

    • Description of the damage

    • Unboxing video or clear photos of the damaged item

  3. Our team will review your request and, if eligible, arrange for a replacement.

  4. We will coordinate with you to arrange the return of the damaged item.

Exchange Policy

You may request an exchange within 7 days of the purchase date. To be eligible, the item must be:

  • Unused

  • In its original condition

  • In original packaging

Please note: Postage charges will apply and must be borne by the customer.

Store Credit

If an exchange is not possible or preferred, you may request store credit instead.

  • Store credit can be used to purchase any item from our store.

  • It is valid for 12 months from the date of issue and is non-transferable.

Exchange & Store Credit Process

  1. Contact us at info@doradajewellery.in within 7 days of your purchase.

  2. Provide the following:

    • Your full name

    • Order number

    • Item(s) to be exchanged or for which store credit is requested

    • Reason for the exchange or store credit request

  3. We will arrange a pickup of the item(s) from your address.

    • Postage charges will be deducted from the store credit or added to the cost of the exchanged item.

  4. Once we receive and inspect the returned item(s), we will process the exchange or issue store credit accordingly.

  5. You will be notified via email once your exchange or store credit is processed.

Important Notes

  • Items showing signs of wear, damage not reported within 7 days, or any alterations are not eligible for exchange or store credit.

  • Shipping charges are non-refundable.

  • We reserve the right to refuse any request that does not comply with our return and exchange policy.

Thank you for shopping with Dorada Jewellery. If you have any questions or need assistance, feel free to reach out at info@doradajewellery.in.
Your satisfaction is our priority.