Terms and Conditions
OVERVIEW
This website is operated by The Golden Company. Throughout the site, the terms “we”, “us”, and “our” refer to The Golden Company. By accessing this website or purchasing from us, you agree to be bound by the following Terms and Conditions (“Terms”), including all referenced policies.
These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.
If you do not agree with all the terms and conditions, you may not access the website or use any services.
We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.
1. ELIGIBILITY
You confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian and are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
2. ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or code of a destructive nature.
Violation of these Terms may result in immediate termination of your access to the Service.
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content may be transferred unencrypted over various networks (excluding payment information, which is always encrypted).
You agree not to duplicate, copy, sell, exploit or resell any portion of the Service without express written permission.
4. PRODUCT INFORMATION
We aim to display product details, pricing, and images as accurately as possible, but we do not guarantee that all information is completely accurate, complete, or current.
All product descriptions or pricing are subject to change without notice.
We reserve the right to discontinue any product at any time.
5. PRICING & PAYMENTS
Prices displayed on the website are in Indian Rupees (INR) and inclusive of GST, unless stated otherwise.
We accept payments via secure gateways integrated into the Shopify platform.
By completing a transaction, you authorize us to charge the selected payment method for the full amount.
6. SHIPPING & DELIVERY
We offer delivery across India. Delivery timelines may vary based on your location.
Delays due to unforeseen circumstances (natural disasters, courier delays, etc.) will not make us liable for compensation.
More details are available in our Shipping Policy.
7. RETURNS & REFUNDS
Our return/refund policy complies with the Consumer Protection Act, 2019 and is available here:
Refund Policy
We reserve the right to accept or reject any return request at our discretion.
8. ORDER CANCELLATION
We reserve the right to refuse or cancel any order for reasons including product unavailability, inaccuracies in pricing or product information, or suspected fraud.
If your order is cancelled after payment, the amount will be refunded to your original payment method within 5–10 business days, subject to payment gateway processing times.
9. USER COMMENTS & SUBMISSIONS
Any suggestions, feedback, or other submissions sent to us may be used by us without restriction or compensation.
You agree not to post content that is offensive, misleading, violates Indian laws, or infringes on third-party rights.
10. PERSONAL INFORMATION
Submission of your personal information is governed by our Privacy Policy, in accordance with the Information Technology Act, 2000 and its rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
11. THIRD-PARTY LINKS
We are not responsible for content or privacy practices of third-party sites linked on our website. You access them at your own risk.
12. PROHIBITED USES
You may not use the site or its content:
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For unlawful purposes under Indian law
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To infringe on intellectual property rights
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To harass, abuse, or harm others
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To spread viruses or malicious code
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To interfere with the security features of the Service
Violation of these Terms may lead to termination and legal action under applicable Indian laws.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by Indian law, The Golden Company shall not be liable for:
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Any indirect, incidental, special, or consequential damages
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Any loss of data, profit, or business interruption arising from the use of our services or products
This limitation applies whether the liability is based on contract, tort, negligence, or otherwise.
14. INDEMNITY
You agree to indemnify and hold harmless The Golden Company, its directors, employees, and affiliates from any claims or demands, including legal fees, arising out of your breach of these Terms or violation of any law or third-party rights.
15. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of India.
In the event of any dispute, both parties agree to attempt resolution through mutual negotiation.
If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
16. SEVERABILITY
If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
17. ENTIRE AGREEMENT
These Terms and any policies or rules posted by us constitute the entire agreement between you and us.
Any prior communications or agreements are superseded.
18. CONTACT INFORMATION
For any queries or complaints, please contact us at:
Email: care@doradajewellery.in